Missing debt payments means a bunch of phone calls from your creditors, either reminding or informing you about your debts. If it’s not your intention to missed payments or you’ve just simply forgotten paying your debt, a creditor reminder can be of help in reminding you of your obligations.
However, once your account has defaulted, frequent calls from lenders or creditors can put you into so much pressure and despair.
Why am I receiving calls from my creditors?
There are several ways to which a creditor can secure debt payments. One of which is calling you to request payment and bring your account up to date. Most likely your creditors will be more considerate and understanding during the first instance of reminding you for payments. This is when you’ve explained to them your circumstances. However, different creditors use a variety of strategies for collecting debts. Some creditors who call to collect payments may seem inconsiderate despite your financial crisis.
Moreover, creditors or debt collectors will often ask for a card payment over the phone. If you failed to pay the full amount requested, they might set an amount for installments. They may also ask details about you concerning why you’re delayed, or your current financial situation.
If you agree to pay through installments, your creditor may ask for your account details so they can secure future payments by direct debit. When this happens and you can’t afford to make certain payments to your debt, you cancel it anytime you wish to by notifying your bank.
Creditors may also threaten you that they’ll take further action to compel you in paying your arrears. When this happens, contact us immediately. We offer free debt advice to help you get your debts under control.
Creditors Calling Me, What Should I Do?
Once you get a phone call from your creditor, yet you cannot make any payments, you must explain the situation you’re in currently. You also need o keep them informed on the actions that you’ve taken to manage your debt. You can tell them that you’re getting advice or planning to consider a DMP.
If you can’t explain your situation through words, you can send letter to your creditors or email them to relay your situation.. It’s always best if you can present pieces of evidence implying your current income and expenses.
Besides, if you don’t wish to discuss matters about your debt over the phone, you don’t have. Your creditor will always consider writing to you if there’s something important.
If the call is putting a lot more pressure on you, you can ask your creditor to email or send the details in writing politely. This will not get you in trouble. Also, you can make a complaint against your creditor if you’ve felt that they’ve been impolite and disrespectful over the phone.
How often can my creditors call me?
If you’ve been getting too many calls, it can boil down to harassment. However, the law does not specify the number of calls that your creditor can initiate.
When you owe debts to several creditors and you’re missing payments to all, the volume of calls that you might be getting is much worse. If this is the case, you need to call us o we can help you.
Although there are no clear standards or rules in place, most people would recognize that calling several times every day is already harassing.
What’s the right time for creditors to call me?
Creditors or debt collectors cannot call you at unreasonable hours or times. Though the law does not stipulate specified hours, calls before 8 AM are perceived to be too early, and calls past 9 PM might be too late. However, this may differ depending on your work hours or time of preference. Thus, you can set time with your creditors regarding your available hours and days.
Can my creditors speak to anyone other than me?
Creditors or debt collectors cannot share matters about your debt to your neighbors, family, or someone living with you. The only time your creditor can ask someone about your debt is when you’ve given them consent.
Can my creditors contact me at work?
Your creditor can call you at your workplace when you have this number included in your credit application. However, once you tell them to stop calling you at work, they have to stop it; otherwise, you can file a complaint against them.
How to Stop Creditors’ Phone Calls
You can request to have your numbers removed in the record, should you wish your creditor to stop calling you. However, you must read letters and emails as this may contain notices or important messages about your debt.
Once you’ve asked your creditor to shun calling you, you can escalate a complaint when they still do.
When you have a caller display, you either choose to pick the call or not if you do not recognize the number. Also, you can ask your phone provider to block certain calls or numbers that you wish to.
We Can Help You with Creditor Calls
Once you get phone calls from your creditors, this determines your necessity to consider debt advice. In fact, creditors are more considerate once they know that you’re getting advice from organizations like us. They usually give a breathing space of 30 days once they knew about it.