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Dealing with Energy Bills during the COVID-19 Crisis

Due to the current COVID-19 pandemic, most of us are staying at home for the last few months. This results in the rising energy bills due to the increasing consumption.

Apart from this, it is undeniable that most of us are facing financial struggles due to reduced income. This situation makes it hard for people to deal with their energy bills.

Energy Customer Guide

These are a compilation of the frequently asked questions by most consumers. This guide will help you minimize your anxiety about how you can pay for your energy bills. These are some of the benefits you can get after reading this guide:

  • Appropriately deal with urgent matters about your energy bills
  • Know your rights when dealing with your energy provider
  • Be more certain about managing your utility bills

FAQs About Energy Bills and Arrears

» Why did my energy supplier tell me to contact Debt.org.uk?

Since most people’s bills have risen due to COVID-19 outbreak, some energy suppliers are worried that their clients might start grappling to pay the bill, particularly for usage increase during the winter season.

While you may be insignificantly late on your repayments, your supplier perceives that scrutinizing your budget with us can help you better.

Moreover, we can assess situations concerning:

We can then provide you with possible solutions to manage your arrears. We can draw a budget that is tailored after your present situation.

» How to get help in paying my bills?

If you’re getting benefits, the arrears can be taken from it using a third party deduction or Fuel Direct. A portion of your benefits will be compensated to your energy supplier. This will cover any arrears and current energy usage.

To know more, contact Jobcentre Plus or your local pension centre. This is if you’re pension credits.

You can also check eligibility for a grant that can aid in paying your arrears. Try checking the Turn2Us website for further details in applying for energy grant.

» What to do if my bill is too high?

High bills are infrequently the outcome of a defective meter. If you get a bill that appears surprisingly high, you must consider doing the following:

  • Check the accuracy of current meter readings
  • Determine the previous reading and see if it’s accurate
  • Check if the bill is indicated for the same meter
  • Scrutinize the causes of current consumption. You can check if there’s a new appliance obtained

» What should I do to switch suppliers?

In some cases, you can change energy supplier though your recent supplier did not allow you to withdraw.  If you’re falling behind payments, you can leave yet it depends on the duration of your arrears.

If you’re behind for 28 days or less, you have the power to change to a different supplier. The arrears will then be combined to your final bill.

If you’re on arrears for over 28 days, you MUST pay the arrears off before you can switch. Unless the lapses are on the energy supplier’s end.

» What happens if I get electric or gas arrears

Gas and electric bills are considered priority bills. This is because missing payments or late payments can yield serious consequences.

If you failed to pay, your supplier can recover the debt through a debt collection agency. Court action can also be secured to access your house to implement a pre-payment card meter.

Any arrears are affixed to the meter an with a fixed amount that can be deducted every week. This implies you can’t be supplied unless you settle your arrears. In rare cases, your supplier has the power to take out the meter and cut your supply.


Struggling with your energy bills? Get Help Now

If you’re concerned about how you can pay your gas, electric or any other bills, we can help you determine the available options for you. We can also give you advice on where to get emergency food and money.

If you’re already a Debt.org.uk customer, we can proceed with helping you throughout your tough times. Get in touch with us and let us help you.